Hary Periya

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Senior Partners Were Reading Contracts Junior Staff Could Have Flagged

I worked with a professional services firm where senior staff were spending their most expensive hours reading routine contract language that did not actually need their judgment.

1, Partners were reviewing every clause in every contract, regardless of how routine the language actually was
2, Client turnaround on standard agreements slipped because review queues backed up behind senior calendars
3, Junior staff could not be trusted with the review yet, so nothing got delegated at all

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When Documentation Started Costing More Time Than Diagnosis

I keep meeting clinical teams who became excellent at treating patients and worse at finishing the paperwork that proves it.

1, Physicians were spending close to two hours on notes and referrals for every hour spent with patients
2, Administrative backlog pushed real wait times past what the clinic ever told patients to expect
3, Hiring more administrative staff only added headcount without fixing how information actually moved

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