Every growing business runs into the same wall. Someone asks a question. Then someone else asks the exact same question next week. The cycle never stops, and the team answering it never gets bigger.

1, Every business hits the same wall. Questions repeat every week, but the team answering them never grows to match.
2, HR repeats onboarding answers, support repeats policy answers, and sales repeats product answers, pulling people away from real work all year long.
3, Most companies patch this with a basic chatbot. It forgets context fast, breaks the moment a question falls outside its script, and bounces people back to the team anyway.