- Teachers reported spending several hours a week on tasks that had nothing to do with instruction
- Administrative backlog meant report cards and progress updates went out later than families expected
- Hiring more administrative staff was not in the budget, and would not have fixed the actual workflow
- Completeness checks caught missing documents immediately instead of after a department had already started review
- Parallel routing let planning, engineering, and fire review the same application at the same time
- A live applicant facing tracker showed exactly which department a file was sitting with at any moment
Housing targets are not missed because of bad intentions. They are missed because the process behind them was never built for the volume being asked of it.
Hary Periya
- Sequential review was never a policy choice. It was just how the process happened to be built years ago
- Planners were not the bottleneck. The handoffs between departments were
- Hitting a housing target requires fixing the pipeline before it requires hiring more people to push through it
- Average permit approval time dropped substantially across both residential and mixed use applications
- Housing starts tied to the new process increased meaningfully within the first full year
- Applicant complaint volume about permit status dropped once a live tracker replaced repeated phone calls
Permit Approval Time Reduction (via Analytics)
0
%
Housing Starts Increased Annually (via Analytics)
0
%